FAQs Navigation Tips:
Hover over the FAQ question in the list below, and then click on it to be taken to the answer further down the page. Click the “back to top” button in the lower right corner of your browser that appears once you start scrolling to be automatically returned to the list of FAQs.
- 1) What is the Whova event platform? How is it different from Zoom?
- 2) Do you have a GAPS OnCon Attendee User Guide?
- 3) How do I install the GAPS OnCon Mobile Event App onto my device?
- 4) How do I gain access to the GAPS OnCon Web Event Portal to participate in and watch the event on my computer?
- 5) Do I need Internet access to view the live and interactive portion of GAPS OnCon (Feb. 16th – 18th, 2023) or will I be able to participate and watch offline?
- 6) Will the GAPS OnCon Keynote and Bonus Speaker sessions be recorded and accessible after the conference ends?
- 7) Can I download the speaker sessions to my computer or device?
- 8) Will I be able to ask questions during the speaker sessions?
- 9) How will I interact with other OnCon attendees before, during, and after the event?
- 10) Besides English, will GAPS OnCon be offered in different languages?
- 11) Do you offer multiple/bundled ticket discounts?
- 12) What is your ticket refund policy?
- 13) What if I cannot attend the virtual/live portion of GAPS OnCon due to a schedule or time zone conflict. Will I be able to access the event platform and speaker sessions after Feb. 18th?
- 14) My budget doesn’t allow me to afford the full price GAPS OnCon ticket. Will there be future discounts offered, or will there be other ticket options for those who are experiencing financial hardship?
- 15) Are you accepting volunteers to help with GAPS OnCon 2023? Does a volunteer need to have any specific skills?
- 16) How do I contact the GAPS OnCon Team if I need help and when should I expect to hear back from them?
- 17) How do I participate in your GAPS OnCon Affiliate Referral Bonus Program? What is the commission payout percentage? Do you provide widget artwork and marketing copy for your affiliates? When and how will the commission payout be disbursed?
- 18) How do I become a GAPS OnCon virtual exhibitor?
- 19) How do I become a GAPS OnCon featured sponsor?
- 20) How can I gain access to past GAPS OnCon events and their associated speaker session recordings?
- 21) Where do I submit speaker, sponsor, exhibitor, and/or session topic suggestions for your next event?
- 22) What else is going on at GAPS?
1) What is the Whova event platform? How is it different from Zoom?
Whova is an award-winning, event delivery and management platform for in-person, hybrid, and virtual events, and its functionality goes far beyond that of a regular Zoom meeting or webinar! Whova enables GAPS OnCon virtual attendees from around the world to participate and interact through web portal and mobile app technology to view a personalized agenda, message center, speaker sessions, and event photos; to participate in community discussion forums, round table events, live polls, leaderboard contests, and meetups with other attendees; and to connect with speakers, sponsors, exhibitors, and event administrators before and during the event – all at their fingertips and from the comfort of home without travel expenses. Overwhelmingly positive feedback was received from past OnCon attendees and vendors who praised the Whova platform as “a virtual experience that felt as cohesive and enjoyable as an in-person event”! Please see our reviews at GAPSOnCon.com located towards the bottom of the home page. We love Whova and we know you will too!
2) Do you have a GAPS OnCon Attendee User Guide?
We sure do! Click here to access our Attendee User Guide.
3) How do I install the GAPS OnCon Mobile Event App onto my device?
Please visit our tech landing page and refer to the Attendee User Guide linked in the question above to learn how to download our event mobile app on your device, and how to navigate the app once it’s installed. It’s easy and only requires a few simple steps.
4) How do I gain access to the GAPS OnCon Web Event Portal to participate in and watch the event on my computer?
Please visit review our tech landing page and refer to the Attendee User Guide to learn how to register for and access the web portal, and how to navigate through it once you sign in. Please note that you will need to use the same e-mail address you used to purchase your GAPS OnCon ticket when you register and sign in to the web portal...
5) Do I need Internet access to view the live and interactive portion of GAPS OnCon (Feb. 16th – 18th, 2023) or will I be able to participate and watch offline?
At this time, watching GAPS OnCon speaker sessions must occur while connected to the Internet. These sessions cannot be viewed offline...
6) Will the GAPS OnCon Keynote and Bonus Speaker sessions be recorded and accessible after the conference ends?
Yes! All speaker sessions are recorded and will remain accessible 6 months after the event. All you need to do is log in to the web portal or mobile app, navigate to the “Agenda” tab, click on “Sessions”, and start listening. If you not have registered for the web portal or downloaded the mobile app, click here for instructions...
7) Can I download the speaker sessions to my computer or device?
Downloading speaker sessions will not be permitted. These sessions must remain on the event platform to honor the investment of each OnCon ticket holder, but as stated above, speaker sessions are recorded and will remain accessible for 6 months after the event...
8) Will I be able to ask questions during the speaker sessions?
Speakers and moderators will be present in the live chat and Q&A tabs – two communication tabs available in each speaker session. Attendees will be able to use the chat tab for general discussions with other attendees, and to read posts placed in the chat feed by OnCon administrators, which may contain important and timely information. You will want to use the Q&A tab to ask specific questions for each speaker in each session. The GAPS OnCon moderators will mark questions answered once the Speaker posts answers, so you can tell which questions are older and newer in the Q&A tab feed...
9) How will I interact with other OnCon attendees before, during, and after the event?
Our event platform offers attendees multiple ways to connect with their OnCon community (pre, during, and post event) with features such as a built-in private messaging system, an interactive attendee discussions forum, virtual group meet-ups, and round table events. Click here to access our Event Attendee Guide to learn more...
10) Besides English, will GAPS OnCon be offered in different languages?
We would like to provide our annual GAPS OnCon event in multiple languages in the near future (maybe even as soon as OnCon 2024), and it is something we are actively researching, but we’re not ready just yet. We will need capable helping hands (translators who are bi-lingual – English and native language) to help us with this task. The OnCon Team may opt to hold separate regional international events to provide the content of our annual OnCon in multiple languages. This would allow our international partners time to translate, overdub, and transcribe the original event to be able to launch a new event in a new language in their part of the world. More information about future international events will be announced in the future...
11) Do you offer multiple/bundled ticket discounts?
We do offer a ticket bundle discount when 5 or more regular GAPS OnCon tickets ($229 each) are purchased together. Please reach out to the GAPS OnCon Team via e-mail at info@gapsoncon.com if you plan to purchase 5 or more tickets to our event and we’ll set you up with a special/unique code for your bundle...
12) What is your ticket refund policy?
If you need a refund for your GAPS OnCon ticket purchase(s), we will offer a 100% refund through Feb. 15th at 11:59 PM USA Pacific Time. No refunds will be given after this date. To request a refund, please contact our team at info@gapsoncon.com and please allow 72 hours for your request to be addressed and your refund processed...
13) What if I cannot attend the virtual/live portion of GAPS OnCon due to a schedule or time zone conflict. Will I be able to access the event platform and speaker sessions after Feb. 18th?
All speaker sessions will be recorded, and the event platform will be active from Nov. 18th, 2022, until August 18th, 2023 (6 months post event)...
14) My budget doesn’t allow me to afford the full price GAPS OnCon ticket. Will there be future discounts offered, or will there be other ticket options for those who are experiencing financial hardship?
The GAPS OnCon Marketing Team will be actively promoting promotions during the months leading up the live event broadcast. Join our mailing list to receive these offers so you’ll be able to take advantage of these upcoming promotions. The mailing list sign-up form is located in the footer of every page of this website. Also keep in mind that DAY session tickets are available as a more affordable option. You may also want to inquire about setting up an interview to be considered for a volunteer position to help us run the GAPS OnCon event, but please note that mid-level advanced level tech skills are required. You can learn more about volunteering and its requirements in the next question...
15) Are you accepting volunteers to help with GAPS OnCon 2023? Does a volunteer need to have any specific skills?
Yes! We are looking for event volunteers with mid to advanced level tech skills (comfortable navigating in an online community environment/event interface) who can help the OnCon Team with some tasks such as moderating a live chat stream and/or Q&A session, answering messages and e-mails, polling, preparing and blasting announcements to attendees, managing speaker sessions, hosting a round table event, assisting with troubleshooting technical issues, etc. Event platform training will be offered and required. All volunteers will be given free full access to speaker sessions and our event platform in exchange for their help. If you are interested, please reach out to the OnCon Team at info@gapsoncon.com and we’ll set up a time for an interview with you to go over criteria and job description details, and to determine eligibility...
16) How do I contact the GAPS OnCon Team if I need help and when should I expect to hear back from them?
Our primary e-mail address is: info@gapsoncon.com. All inquiries will be answered within 72 business hours. We do not hold office hours over the weekend, except for the event weekend (Feb. 16th – 18th, 2023)...
17) How do I participate in your GAPS OnCon Affiliate Referral Bonus Program? What is the commission payout percentage? Do you provide widget artwork and marketing copy for your affiliates? When and how will the commission payout be disbursed?
To learn more about and sign up for the official GAPS OnCon Affiliate Referral Bonus Program, click here. Once registered, you will receive a special affiliate code (unique to your affiliate account), marketing copy, and a horizontal and vertical widget (graphic) to display on your website, in social media posts, blog, etc. When visitors or readers purchase their OnCon ticket using your unique affiliate discount code, they will also receive a $5.00 discount. The commission paid will be 10% per each successful event ticket transaction, and commission payout will be made through PayPal or Venmo in the currency of your choice no later than 30 days post event...
18) How do I become a GAPS OnCon virtual exhibitor?
To register as a GAPS OnCon Exhibitor, please send your inquiry to info@gapsoncon.com. Click here to view our Exhibitor Guide...
19) How do I become a GAPS OnCon featured sponsor?
To register as a GAPS OnCon Sponsor, please send your inquiry to info@gapsoncon.com. Click here to view our Sponsor Guide...
20) How can I gain access to past GAPS OnCon events and their associated speaker session recordings?
The GAPS OnCon Team is actively working on this project! We will have more information about past event access very soon. Thanks for your patience as we work through the logistics...
21) Where do I submit speaker, sponsor, exhibitor, and/or session topic suggestions for your next event?
The GAPS OnCon Team will be sending out a post OnCon survey to all attendees where they can submit speaker, sponsor, or exhibitor suggestions for future events. If you have a suggestion that cannot wait until the post event survey is distributed, please e-mail us at info@gapsoncon.com with your ideas and suggestions...
22) What else is going on at GAPS?
Please visit our GAPS News Blog and join our mailing list to keep up on future GAPS happenings. You will find the mailing list subscribe form in the footer of every page on this website.
